Zuhi's Kitchen

Welcome to Zuhi's Kitchen (zuhiskitchen.store). These Terms of Service govern your use of our website and purchase of our products. By placing an order, you agree to comply with and be bound by these terms.

1. Products & Availability

We specialize in preparing premium homemade fresh and frozen food items (such as samosas, spin rolls, shami kababs, sandwich cakes, etc.). All products are subject to availability. We reserve the right to discontinue or change specifications and prices of any product without prior notice.

2. Pricing & Payments

* **Prices:** All prices listed on the site are in Pakistani Rupees (PKR). * **Discounts:** Sale prices or coupon discounts are applied at the time of checkout. * **Payment Method:** Currently, we operate on a Cash on Delivery (COD) basis. Payment must be handed over in cash directly to our delivery rider at the time of delivery.

3. Order Placement & WhatsApp Integration

Our ordering process uses a structured WhatsApp flow to ensure personal communication and order accuracy:

Filling out the checkout form compiles a structured text message containing your order items, delivery details, and contact numbers.
You will then be prompted to redirect to WhatsApp, where you must **send the pre-filled message** to our official WhatsApp number.
An order is only officially verified and processed once we receive and confirm the WhatsApp message.

4. Deliveries & Rider Fees

* **Scheduling:** Deliveries are made in the selected time slots (Morning, Afternoon, Evening) as selected by you during checkout. * **Rider Fees:** Unless eligible for Free Delivery (based on a 3km radius from our Kot Lakhpat kitchen or order size threshold), standard rider delivery fees are calculated on dispatch and are paid directly to the delivery rider.

5. Quality Guarantee & Refunds

We maintain absolute hygiene and quality standards. If your order arrives in a damaged, thawed, or unsatisfactory condition:

Please notify us on WhatsApp with photos of the issue within **2 hours** of receiving the delivery.
We will gladly investigate and provide an exchange or adjustment on your next order.
Due to the perishable nature of fresh and frozen homemade food, we cannot accept returns once the food has been unpacked or stored incorrectly by the customer.

6. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms of Service at any time. Any changes will be posted on this page with an updated “Last Updated” timestamp.

7. Contact Us

If you have any questions or complaints about these Terms of Service, please reach out to us at **info@zuhiskitchen.store** or message us directly on WhatsApp.

2. Pricing & Payments

3. Order Placement & WhatsApp Integration

Our ordering process uses a structured WhatsApp flow to ensure personal communication and order accuracy:

Filling out the checkout form compiles a structured text message containing your order items, delivery details, and contact numbers.

You will then be prompted to redirect to WhatsApp, where you must **send the pre-filled message** to our official WhatsApp number.

An order is only officially verified and processed once we receive and confirm the WhatsApp message.

4. Deliveries & Rider Fees

5. Quality Guarantee & Refunds

We maintain absolute hygiene and quality standards. If your order arrives in a damaged, thawed, or unsatisfactory condition:

Please notify us on WhatsApp with photos of the issue within **2 hours** of receiving the delivery.

We will gladly investigate and provide an exchange or adjustment on your next order.

Due to the perishable nature of fresh and frozen homemade food, we cannot accept returns once the food has been unpacked or stored incorrectly by the customer.